Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or place an order with us. By accessing our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, billing address, shipping address.
  • Payment Information: Payment method details (processed securely; we do not store full card or bank details).
  • Order Information: Products purchased, order history.
  • Technical Information: IP address, browser type, device information, and website usage data.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations and tracking information
  • Improving our website and customer experience
  • Responding to customer service enquiries
  • Preventing fraud and ensuring secure transactions

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information, including encryption and secure payment gateways. We do not store sensitive payment details such as full credit card numbers or bank information.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Analyse website performance
  • Enhance user experience

You may disable cookies in your browser settings, but some features of the website may not function correctly.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share limited data with trusted third parties when necessary, including:

  • Delivery companies (to deliver your order)
  • Payment processors (to securely handle payments)
  • Fraud prevention and security partners

All third parties are required to protect your information and use it only for the intended purpose.

6. Data Retention

We retain your information only for as long as necessary to fulfil your order, meet legal obligations, or resolve disputes. Information no longer required is securely deleted.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Object to certain types of data processing

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website indicates acceptance of the updated policy.

10. Contact Information

If you have any questions regarding this Privacy Policy or wish to request information about your data, please contact our customer support team.

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